Victoria Spriggs | Product Designer in Dallas Fort Worthf

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"Play by the rules, but be ferocious."

–Phil Knight

Since — 2016

Since — 2016

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Senior Product Designer based in Dallas Fort-Worth. My work has been in Networking, Consumer Hardware, EdTech, and Productivity SaaS products. I am passionate about bringing order to complex data, and thoughtful problem-solving with other humans.

Selected Work

My most recent work is from my role at Linksys, a networking company that designs and manufactures both hardware and software

Linksys Setup Experience

Linksys Customer Support

Linksys Privacy GUI

Linksys Privacy GUI + M3

Linksys Cloud Manager

Xtensio

ABCmouse For Teachers

Reading IQ

Making Linksys' Flagship Product User-Centered Again

Overhauling the setup experience of consumer mesh routers. Building a brand new interface leveraging Google's M3 design system.

Results

90%

reduction in product setup time

decrease in setup-related support calls

74%

Making Linksys' Flagship Product User-Centered Again

Overhauling the setup experience of consumer mesh routers. Building a brand new interface leveraging Google's M3 design system.

Results

90%

reduction in product setup time

decrease in setup-related support calls

74%

Lowering $1M in Support Call Costs with Data-Driven Design

Using customer support analytics to build 3 low-development solutions: In-app troubleshooting wizard Revamped support article database Revealing network RSSI data for independent troubleshooting

Results

$172,000

savings in annual expenses

Lowering $1M in Support Call Costs with Data-Driven Design

Using customer support analytics to build 3 low-development solutions: In-app troubleshooting wizard Revamped support article database Revealing network RSSI data for independent troubleshooting

Results

$172,000

savings in annual expenses

Building a user-friendly interface for Smart Router Management

Audited the usability and made UX suggestions

Building a user-friendly interface for Smart Router Management

Audited the usability and made UX suggestions

Building a user-friendly interface for Smart Router Management

Audited the usability and made UX suggestions

Leveraging Google's M3 Design System to Ship an MVP interface in 6 months

Designed UX for a MVP network management interface. Edited M3 design resources to fit the Linksys brand. Worked with development team and UI contractor to execute final design.

Results

2X

Faster development time

Leveraging Google's M3 Design System to Ship an MVP interface in 6 months

Designed UX for a MVP network management interface. Edited M3 design resources to fit the Linksys brand. Worked with development team and UI contractor to execute final design.

Results

2X

Faster development time

Making a B2B Network Management Platform More Usable

Audited the usability and made UX suggestions

Results: Improved Usability & Onboarding

Making a B2B Network Management Platform More Usable

Audited the usability and made UX suggestions

Results: Improved Usability & Onboarding

Helping a Business Document Editor SaaS Product Attract and Retain Customers

Refining the sign-up funnel and onboarding flows to boost retention and reduce churn. Shipping miscellanous features.

Helping a Business Document Editor SaaS Product Attract and Retain Customers

Refining the sign-up funnel and onboarding flows to boost retention and reduce churn. Shipping miscellanous features.

Building a Digital Reading Library

Audited the usability and made UX suggestions

Results: Featured in the Apple Store Education category

Building a Digital Reading Library

Audited the usability and made UX suggestions

Results: Featured in the Apple Store Education category